Shipping & Delivery

Donald Coins ships gold and silver coins worldwide. Every order is fully insured in transit and requires a signature on delivery. This page summarises how shipping works. For anything not covered here, email info@donaldcoin.ae. Shipping is governed by these terms together with our Terms & Conditions.

Coverage and destinations

We ship to most countries. Deliveries within the UAE are handled by a local courier; international shipments use insured carriers such as DHL Express and FedEx. A small number of destinations are unavailable because of international sanctions or carrier policy — if your country is not offered at checkout, contact us and we will advise.

Insurance and risk

Every shipment is covered end-to-end by a precious-metals insurance policy for the full declared value, from the moment it leaves our vault until it is signed for at the destination. If a package is lost or damaged in transit, the order is replaced or refunded in full.

Risk of loss and damage passes to you on delivery to the address you provide, or on the first attempted delivery if you or your authorised representative is unavailable to sign.

Handling and delivery times

• Handling. Orders are dispatched within 1–2 business days of payment confirmation.
• UAE delivery. Typically 2–4 business days after dispatch.
• International delivery. Typically 4–10 business days after dispatch, depending on destination and customs clearance.

Delivery timeframes are estimates and are not guaranteed. We are not liable for delays caused by customs, couriers, or circumstances outside our reasonable control.

Signature and discreet packaging

Every order requires an adult signature on delivery. Shipments are sent in plain, unbranded outer packaging with no reference to coins, precious metals, or Donald Coins on the label. Coins are secured inside tamper-evident inserts.

Duties, taxes and customs

Orders shipped outside the UAE may be subject to import duties, VAT, or local taxes at the destination. These charges are set by the receiving country and are the responsibility of the recipient. We declare packages accurately to comply with customs law.

Tracking

A tracking number is emailed as soon as the package is handed to the carrier. If you have not received a tracking email within 2 business days of payment confirmation, check your spam folder, then contact us at info@donaldcoin.ae.

Damaged or incorrect items

If your package arrives damaged or you receive an item that is materially different from the description, contact us at info@donaldcoin.ae within 48 hours of delivery with photographs of the outer packaging, the product, and the packing slip. We will arrange a replacement or full refund in line with our Terms & Conditions.

Frequently asked questions

Does Donald Coins ship internationally?

Yes. Donald Coins ships worldwide, with a small number of destinations excluded by international sanctions or carrier policy. If your country is unavailable at checkout, contact us and we will advise.

How are shipments insured?

Every shipment is covered end-to-end by a third-party precious-metals insurance policy for the full declared value. If a package is lost or damaged in transit, the order is replaced or refunded in full.

How long does delivery take?

Orders are dispatched within 1–2 business days of payment confirmation. Typical delivery windows are 2–4 business days inside the UAE and 4–10 business days internationally, depending on destination and customs clearance. These windows are estimates and are not guaranteed.

Is a signature required on delivery?

Yes. For security, every coin order requires an adult signature at delivery. Packages are never left unattended.

Is packaging discreet?

Yes. Orders ship in plain, unbranded outer packaging with no reference to the contents, coins, or Donald Coins on the label. Coins are secured inside tamper-evident inserts.

Who pays import duties and taxes?

Import duties, VAT, and customs fees are set by the destination country and are the responsibility of the recipient. We declare packages accurately to comply with customs law.

Can I track my order?

Yes. A tracking number is emailed as soon as the package is handed to the carrier. Tracking updates in near real time through the carrier's portal.

What if my package arrives damaged?

Contact us at info@donaldcoin.ae within 48 hours of delivery with photographs of the outer packaging, the product, and the packing slip. We will arrange a replacement or full refund at our discretion.